Saturday, April 2, 2011

Continuing with DiGi Saga....

I thought I am out from DiGi's nightmare end February after wrestling with DiGi over poor voice service quality, and ending, though not completely satisfied, still better than stuck with DiGi for the next 18 months.

To know more about what's happening between DiGi and me, just click on the label DiGi at the end of this post.

Today, 2nd April 2011, I received a bill from DiGi with a bill amount of RM38.69 (as above).

Wait.... I recalled my 2nd last conversation with the Head of customer service is with the conclusion that DiGi will waive all charges. My argument was that DiGi terminated its service to me, right on the Chinese New Year eve, and lied to me that they have send out a replacement SIM of which they suspected that my existing SIM is having problem.

I am not going to repeat the whole story here, but I have stated my point:

1. DiGi abandoned me as their customer, not I initiated the termination.

2. DiGi's extremely slow response to settle the case, from the day I demanded them to resume their service which was terminated unlawfully, until the day I officially departed from DiGi, it took them a good 18 days just to get the case done.

3. I have mentioned many times that DiGi crawling response and action force me to continue using their service. I have been trying to contact them via emails and calling the customer service hoping to get the issue over before the next billing cycle, which I will be liable for new charges.

18 days to get the case closed is too expensive for both DiGi and me. I was stuck with no other choice but using a voice service that is almost guaranteed not reachable by incoming calls ( what's the point of having a phone when all you can do is Interneting?)

The promise that they have made to me that all charges will be waived, after all the mess, is again proven is nothing but blatant lies.

It is sad to see a supposedly customer oriented, mass consumer service provider does not even bother to honor their words.

Yes, I left a message with the customer service after contacted them on this matter, and yet they need to refer to their billing department which will probably responding in 2 days.

The message read: Please send me a demand letter indicating that DiGi will proceed with legal action against me to recover the "outstanding" amount of RM38.69, and I will choose to be in court.

I will not answer any calls from DiGi but I wanted black and white or email should they need to tell me their story. Want to explain to me why i need to pay for the amount? OK, why not see you in court, then you can tell not only me but the whole world what has transpired and how you swallowed your promise for no apparent reason.

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