Read the Malaysian Insider's article on the 1Malaysia email saga:
In short, the govt agencies using the service to deliver message will have to pay RM0.50 per message per email address.
Ok, let's do a hard calculation:
Assuming that there are 5 main govt agencies subscribed to the service,
1. EPF: now can give you monthly statement;
2. Income tax: now can give you monthly statement too;
3. Police: to tell you whether you got summons, monthly intervals;
4. RTD: to tell you whether you got summons, monthly intervals;
5. PM's deprtment: now can greet you every month with 1Malaysia newsletter and updates;
And we assumed that eventually 28million population will be on board (well, if you think you can escape, you're wrong. The govt can simply pass an bill on this requiring everyone to have an 1Malaysia email address, just like your MyKad).
Let's see how's the figures blown up:
RM0.50 X 5 agencies X 1 mail per month X 12 months
Is RM840million per year!
Assuming that the govt implicating to all banks, telcos, utility companies that they have to use this to communicate with their customers (very possible given utility companies are govt linked, telcos are either govt linked or heavily related to mainstream politicians, banks? Bank Negara can issue a directive, end of story)
Assuming that 1 bank, 1 telco, 1 water & 1 electricity company per head, we'll now have to pay:
RM0.50 X 9 X 1 mail per month X 12 months:
Gosh! It is RM1.5billion business!
Who said Malaysian got no brian?
- Posted using BlogPress from my iPhone
Thursday, April 21, 2011
Saturday, April 2, 2011
Continuing with DiGi Saga....
I thought I am out from DiGi's nightmare end February after wrestling with DiGi over poor voice service quality, and ending, though not completely satisfied, still better than stuck with DiGi for the next 18 months.
To know more about what's happening between DiGi and me, just click on the label DiGi at the end of this post.
Today, 2nd April 2011, I received a bill from DiGi with a bill amount of RM38.69 (as above).
Wait.... I recalled my 2nd last conversation with the Head of customer service is with the conclusion that DiGi will waive all charges. My argument was that DiGi terminated its service to me, right on the Chinese New Year eve, and lied to me that they have send out a replacement SIM of which they suspected that my existing SIM is having problem.
I am not going to repeat the whole story here, but I have stated my point:
1. DiGi abandoned me as their customer, not I initiated the termination.
2. DiGi's extremely slow response to settle the case, from the day I demanded them to resume their service which was terminated unlawfully, until the day I officially departed from DiGi, it took them a good 18 days just to get the case done.
3. I have mentioned many times that DiGi crawling response and action force me to continue using their service. I have been trying to contact them via emails and calling the customer service hoping to get the issue over before the next billing cycle, which I will be liable for new charges.
18 days to get the case closed is too expensive for both DiGi and me. I was stuck with no other choice but using a voice service that is almost guaranteed not reachable by incoming calls ( what's the point of having a phone when all you can do is Interneting?)
The promise that they have made to me that all charges will be waived, after all the mess, is again proven is nothing but blatant lies.
It is sad to see a supposedly customer oriented, mass consumer service provider does not even bother to honor their words.
Yes, I left a message with the customer service after contacted them on this matter, and yet they need to refer to their billing department which will probably responding in 2 days.
The message read: Please send me a demand letter indicating that DiGi will proceed with legal action against me to recover the "outstanding" amount of RM38.69, and I will choose to be in court.
I will not answer any calls from DiGi but I wanted black and white or email should they need to tell me their story. Want to explain to me why i need to pay for the amount? OK, why not see you in court, then you can tell not only me but the whole world what has transpired and how you swallowed your promise for no apparent reason.
Wednesday, March 30, 2011
现实和梦想
最近读到一些文章，都说马来西亚是不可能短时间改变，原因是人口结构、选区分布不均、国人民主意识不强、乡下选民情愿被蒙蔽、宗教课题尖锐、种族主义嚣张等等。
这些文章最后的结论是悲观的，认为改变或改革在马来西亚只会是梦想，是不切实际的。
可是想想，30年前，我们梦想着如果电话可以随身携带，那该多好。
而现在，几乎人人一部手机，而手机也改变了我们的生活方式。
我们又何曾想过短讯可以推翻政权（2001年，菲律宾人利用短讯互通讯息，发起了超过70万人的示威，终于推翻政府）
认为马来西亚不可能改变的，
是那些嘴说改革但毫无行动的人（问问你自己是不是）、
是那些抛不开狭义种族思想的人（问问你自己是不是）、
是那些希望别人去做而自己却坐享其成的人（问问你自己是不是）、
是那些高声喊新政治，而自己却只会在现有的政治框架打转而不敢突破的人（问问你自己是不是）、
是那些认为改变是不可能但却高喊要改变的人（问问你自己是不是）。
这些，才是真正的阻扰改变的人。
Thursday, February 24, 2011
iPhone now available at Celcom?
Just received a new carrier updates from Apple for my iPhone 4, and I am using Celcom.
The carrier bundle version changed from generic carrier 9.1 to Celcom 9.1
Dig further, under settings/phone
It shows the following:
Well, I think iPhone makes its way to Celcom!
- Posted using BlogPress from my iPhone
The carrier bundle version changed from generic carrier 9.1 to Celcom 9.1
Dig further, under settings/phone
It shows the following:
Well, I think iPhone makes its way to Celcom!
- Posted using BlogPress from my iPhone
Tuesday, February 22, 2011
Probably my last letter to DiGi
I am now switching off my main number, will solely rely on WIFI via MiFi powered by either Maxis or U Mobile, means that I am kicking myself off from DiGi Network, since they refused to let me go by incurring charges that is out of my knowledge.
But do remember this:
It is DiGi who denied my access to its network since 1 Feb 2011 and subsequently reinstate while waiting for their process to officially getting me out of DiGi.
Should I not receive any email from DiGi confirming successful port out by the time I reached KL by noon, and cross confirmation from Celcom that I have ported in, then please DiGi, keep my main number, I will ask Celcom to give me a new number and will announce to the world why I was forced to depart with an identity that I have been for the past 7 years.
Until now, no one can give me an exact amount to pay, which I will certainly pay with strong protest. If no amount is given, means I will be forever stuck with DiGi.
DiGi may do anything they wish, I dont hack care anymore. Should I inform you that I am having a new number, then you know that DiGi really love my old number too much that they cannot afford to let the number off their site.
for any of you wanted to know more, here you are:
--------
From: Chin Yau Chia
Subject: Re: * DIG00269SVBZ *
Date: February 22, 2011 12:50:17 AM GMT+08:00
To: Custsvc@digi.com.my
As per our last tele conversation 18 Feb 2011 19:51, that you informed me that everything is done and i shall proceed with porting out.
I was concerned on the unbilled amount that was indicated when I called your call centre earlier. And I told you if need be, I will pay with protest since I cannot be held responsible for undue delay on DiGi's part to clear the path for my porting out.
I have asked several time during the conversation on the exact amount payable since billing cycle is ended 16 Feb 2011. You were not able to give exact figure claiming that the figure not shown up in billed amount.
I have then asked will this cause problem with the porting out, and you said it is taken care off.
No one keeps me updated with the billed amount since then.
Come Monday 21 Feb 2011 20:25, I received 2 smses, one from DiGi denied my port out, and one from Celcom saying that you refused my port out.
I called Celcom and was told that I have exceeded my credit limit and was barred from transferring out until I settle with DiGi in full.
I was shocked as this is not the outcome I was expecting and requesting Celcom to resubmit the port in, and they have done so.
I then called DiGi to find out what's happening, only to know that my account shows an unpaid balance of RM512 plus.
This is to me an insult as I have your prior verbal confirmation above and the actual outcome to be otherwise.
Second call to your centre and they told me that you did a RM400 reverse on my account and current balance should be RM112 plus.
I asked what exactly happening and he told me that you will get back to me Tuesday to sort it out.
I asked if I need to pay, how much exactly I'll need to pay online on the spot to get the porting out done on Monday itself, the date which I have mentioned both on my email to your generic email address and verbally during our last conversation.
Mr saiful told me it was not possible to proceed with porting out on the spot as it was after office hour.
I was not happy with the explanation since I contacted you on the number shown in your SMS which rejected my port out on Monday 20:33 and it is not my fault to delay reporting to you the reject status.
As of this mail, it is already passed 00:00 and it is now Tuesday.
Means DiGi is, in my opinion causing me hardship and undue stress by not proceeding the promised port out time frame.
I wonder what more can I say and this case shall be brought up to attention of your higher management for sure and authority for the benefit of the general public that DiGi has failed to keep up with your words, let alone the pain of going thru the hard time with you since Sept 2010.
As a paying consumer, I believe I have given reasonable time for DiGi to sort things out since December 2010 and what I having from you are disappointment and humiliation, first with high missed calls/dropped calls, followed by unlawful barring my access to your network during
chinese new year eve until 3rd or 4th day of the new year, where I was isolated from the world.
Lastly, humiliation before my choice of carrier Celcom that I have not pay the outstanding which exceeded given limit.
I reserved my rights on any action I deemed fit against you for all these "services" that I have "enjoy" thus far.
From now on, I need no further voice communication from DiGi as it has proven highly unreliable. You should communicate with me solely on email.
Lastly, if you think I should not port out from DiGi for whatever reason, I am willing to give up this number which have been my primary contact for the past 7 years.
I will explain to all my contacts what exactly happening and why I need to change to another number.
Rgds,
Chiacy
Sent from my iPhone
Saturday, February 19, 2011
Bye-bye Digi
Went to Celcom to initiate my porting process. It was fast, in 10 minutes, everything is done. Now I just need to wait for Celcom to tell me when can I put in their SIM.
Digi called in the evening, told me that they will ensure smooth porting, for this, I appreciate even with all the odds with them.
But wait, they told me that I will need to pay my bill for 17 Jan 2011 to 16 Feb 2011 and any usage after 16 Feb.
They said they have tried very hard to get their various depts to release me since I am having 2 year contract. They said their got their other depts to agree on the waiver of RM400 early termination penalty.
And I told them:
The early penalty cannot apply to me since DIGI denied my access to their network without me defaulting payment or broke their rules. It is a very clear that DIGI was trying to either force me out of their network or forcing me to accept their proposal of SIM replacement without providing plan B that I have insisted.
It is obvious that DiGi seems to boot me out than having my SIM replaced as I have never receive any SIM replacement posted via Pos Malaysia's ordinary mail on 1st Feb 2011 morning as they claimed. Since it was posted via ordinary mail, there's no record on the hand of the forwarder hence it is as good as not done.
By deducing the above facts, I came to a conclusion that DiGi has unlawfully terminated service rendered. In such circumstances, I should not be held liable for the early termination penalty, since it is not originated by my end nor I agreed that the service to be withdrawn.
In such situation, there should be no early termination penalty on me, and DiGi shall compensate for their wrongdoing instead.
Thus, if the penalty does not exist, how can DiGi put in such that the waiver is out of their generosity?
Then come the call charges. My line was unlawfully denied access, after many strong protests telling DiGi that i have no other avenue but to get out of DiGi, and demanded the line be back to normal until the porting out is successful. DIGi then reactivate my line and the process kicked off. This means that from 1 Feb 2011 I have been booted out from DiGi and waiting for them to complete whatever necessary to port me out. My usage is regular as I called those who missed call me, plus my normally low SMS and outgoing calls.
I lost patience during the overdue long time for them to settle everything and I have decided that I should not be liable for their delay, the responsibilty lies on DiGi and not me.
I agreed to pay pro rated fees from 17 Jan 2011 to 1 Feb 2011 evening when the line was cut. Any charges after this period is solely DiGi's responsibilty as I was waiting for them to do what needs to be done.
Instead of asking for a Chinese New Year back, this is too insignificant financially as way to compensate for time and patience lost. I think I am fair to them and they still wanted me to pay is kind of insane to me.
Even if I am forced to pay to have a clean record, I told them I will pay with protest.
It is not the amount of money to be paid, what is RM44 vs RM88, a RM44 savings? It is not even enough for my cats and dogs for a day! I am doing this because I strongly feel that the rights of consumers should be protected, even if it is just a symbolic victory. Service providers cannot have the impression that they are big thus they can bully customer like us first with technical jargon that ordinally people can never understand but to accept their claim (the argument of iPhone being inferior than nokia, which I have prove them wrong).
Nor they can twisted their words in their favor like they waived the early termination penalty which does not even exist legally.
Finally they should be at least jointly responsible for their inability to render services as stipulated or at a acceptable service level, instead of first telling their customer that the customer made a bad choice buying iPhone (sold by them, with no indication in any material nor verbal advise that iPhone is inferior compare to nokia before one signs up, this is against the Trade Description Act where the vendor mislead consumer into believing that their product is usable but later claimed not when problem arised).
DiGi would have done it better in this case and would not be tangling into the mess should they first admit that there may be problem at their end and work towards solving instead of pointing finger to everyone else.
Probably I am one of the lucky one with this result this far. If I choose to keep quiet, I will have to suffer for the rest of 2 years.
So this is worth the effort, and I strongly believe that the big guys are more afraid of you if they know mistake is from them and not you.
- Posted using BlogPress from my iPhone
Digi called in the evening, told me that they will ensure smooth porting, for this, I appreciate even with all the odds with them.
But wait, they told me that I will need to pay my bill for 17 Jan 2011 to 16 Feb 2011 and any usage after 16 Feb.
They said they have tried very hard to get their various depts to release me since I am having 2 year contract. They said their got their other depts to agree on the waiver of RM400 early termination penalty.
And I told them:
The early penalty cannot apply to me since DIGI denied my access to their network without me defaulting payment or broke their rules. It is a very clear that DIGI was trying to either force me out of their network or forcing me to accept their proposal of SIM replacement without providing plan B that I have insisted.
It is obvious that DiGi seems to boot me out than having my SIM replaced as I have never receive any SIM replacement posted via Pos Malaysia's ordinary mail on 1st Feb 2011 morning as they claimed. Since it was posted via ordinary mail, there's no record on the hand of the forwarder hence it is as good as not done.
By deducing the above facts, I came to a conclusion that DiGi has unlawfully terminated service rendered. In such circumstances, I should not be held liable for the early termination penalty, since it is not originated by my end nor I agreed that the service to be withdrawn.
In such situation, there should be no early termination penalty on me, and DiGi shall compensate for their wrongdoing instead.
Thus, if the penalty does not exist, how can DiGi put in such that the waiver is out of their generosity?
Then come the call charges. My line was unlawfully denied access, after many strong protests telling DiGi that i have no other avenue but to get out of DiGi, and demanded the line be back to normal until the porting out is successful. DIGi then reactivate my line and the process kicked off. This means that from 1 Feb 2011 I have been booted out from DiGi and waiting for them to complete whatever necessary to port me out. My usage is regular as I called those who missed call me, plus my normally low SMS and outgoing calls.
I lost patience during the overdue long time for them to settle everything and I have decided that I should not be liable for their delay, the responsibilty lies on DiGi and not me.
I agreed to pay pro rated fees from 17 Jan 2011 to 1 Feb 2011 evening when the line was cut. Any charges after this period is solely DiGi's responsibilty as I was waiting for them to do what needs to be done.
Instead of asking for a Chinese New Year back, this is too insignificant financially as way to compensate for time and patience lost. I think I am fair to them and they still wanted me to pay is kind of insane to me.
Even if I am forced to pay to have a clean record, I told them I will pay with protest.
It is not the amount of money to be paid, what is RM44 vs RM88, a RM44 savings? It is not even enough for my cats and dogs for a day! I am doing this because I strongly feel that the rights of consumers should be protected, even if it is just a symbolic victory. Service providers cannot have the impression that they are big thus they can bully customer like us first with technical jargon that ordinally people can never understand but to accept their claim (the argument of iPhone being inferior than nokia, which I have prove them wrong).
Nor they can twisted their words in their favor like they waived the early termination penalty which does not even exist legally.
Finally they should be at least jointly responsible for their inability to render services as stipulated or at a acceptable service level, instead of first telling their customer that the customer made a bad choice buying iPhone (sold by them, with no indication in any material nor verbal advise that iPhone is inferior compare to nokia before one signs up, this is against the Trade Description Act where the vendor mislead consumer into believing that their product is usable but later claimed not when problem arised).
DiGi would have done it better in this case and would not be tangling into the mess should they first admit that there may be problem at their end and work towards solving instead of pointing finger to everyone else.
Probably I am one of the lucky one with this result this far. If I choose to keep quiet, I will have to suffer for the rest of 2 years.
So this is worth the effort, and I strongly believe that the big guys are more afraid of you if they know mistake is from them and not you.
- Posted using BlogPress from my iPhone
Wednesday, February 9, 2011
Our indon Neighbour
A team of Immigration enforcement raided my area just a while ago.
They seems to know which house has illegal immigrants and the raid is pretty smooth.
Our indon Neighbour, was unfortunately taken away. Another family with kids was also taken away.
I know them, in fact I know all of them. They are peaceful and friendly, and they are reasonable unlike some snobbish local, need not to mention most of these snobbish bunch are the same race as me.
Probably the only offense they have is illegally entered our country,
And they came here to fight for their survival, jobs that our elite grads refused to dirty their hands are picked up by them.
Many have wrong perception that these are criminals and I dare to say out loud that I have been mixing around with guards and policemen in my area, that most crime are committed by locals who refused to work, but expecting comfortable life.
I am just wondering why our law is in such where good but illegal immigrants are punished, but not those who actually committed crime by refusing to work but trying to find an easy way out?
- Posted using BlogPress from my iPhone
They seems to know which house has illegal immigrants and the raid is pretty smooth.
Our indon Neighbour, was unfortunately taken away. Another family with kids was also taken away.
I know them, in fact I know all of them. They are peaceful and friendly, and they are reasonable unlike some snobbish local, need not to mention most of these snobbish bunch are the same race as me.
Probably the only offense they have is illegally entered our country,
And they came here to fight for their survival, jobs that our elite grads refused to dirty their hands are picked up by them.
Many have wrong perception that these are criminals and I dare to say out loud that I have been mixing around with guards and policemen in my area, that most crime are committed by locals who refused to work, but expecting comfortable life.
I am just wondering why our law is in such where good but illegal immigrants are punished, but not those who actually committed crime by refusing to work but trying to find an easy way out?
- Posted using BlogPress from my iPhone
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