Everyone is saying, everyone is doing, but what have they achieved?
Every system vendor will tell you by using their system, you will increase your productivity.
How true is true?
Are those vendors really understand your business? Is your current processes optimized? Is there new processes created when old processes eliminated, that leads to overall optimization?
Almost all automation implementations fell short of expectation and usual escape is always: human factor.
But system vendors never realized that if they cannot solve the problems for people, they failed.
Managing expectation, change management is academic, most important is whether automation reduced workload for everyone, instead of passing the bulk from A to B, then claimed as processes optimized.
Even worse, most system vendors rely on nice looking front end but created a whole new manual processes, and named it automation.
These vendors should either be sent back to school learning what automation is all about.
-- Post From My iPhone