Wednesday, May 4, 2011

Goodwill from DiGi, sort of!!

I thought I have finally closed the DiGi chapter after moved on to Celcom since March, well it seems the story still continue.

First, there was a surprise bill in the month of April saying that my DiGi account still have an outstanding amount of RM38.69 as stated here

Then I received a reply from DiGi(mail header is printed to show that this is not a mock up):

ok, so far so good, I really thought that the book is closed.

Yesterday evening, I received the following SMS:

Need not to ask, it is sent from debt collector as the phone numbers are not DiGi's. Upon receiving this SMS, I called both numbers but no one is picking up the phone, yes no one. At first I thought I received SMS from hell, indeed it is hell for me.

I then called DiGi to find out what is going on, and was told that my account still having outstanding of RM38.69, and it is now in the hand of debt collector.

I told DiGi pointblank that they can proceed with legal action and summon me to court, and I shall defend my rights from being exploited, extorted, and sodomized (I learned this word from mainstream media, back in 1998).

What DiGi has done is a bad on me, they somehow find their way to keep humiliating their ex-client who left them, sort of punishment and indirectly telling me that:

LOOK! This is the price you pay for forcing us to let you go!

Oh! Boy! It was DiGi, not me, who defaulted our business agreement, here :

It wasn't me, it was them. They screwed up, then they try to screw me, but got screwed, now they trying harder to harass me, and they are going to get bigger screw this time, I swear.

Now I know, these phone numbers belongs to debt collector. Then I told DiGi that I have already been ensured by DiGi that the amount is waived in "goodwill", if so, where this RM38.69 surfaced and haunt me again? DiGi cannot answer, but promised that they will check with the person who sent me the mail stating waiver.

I am just wondering how DiGi can waste their shareholders' money in this case, when the account supposed to closed with no outstanding has not been treated accordingly since April 2011 as per the above email.

I suspect that many DiGi customers may be in similar situation, and most people may just resort to settle the amount, after all, what is RM38.69?

But I am not going to let DiGi go now, it has made a relatively happy night into 13 Elms Street that I am going to have bad dream tonight, with their debt collector's "blessing" in disguise.

So tell me DiGi, what are you going to do next? How would you expect me to trust you yet again for your "goodwill" turned horror and extortion?

This is really hopeless and I now know why DiGi profit soared.


  1. I also kena. Close account around end of March. Was told I will have to pay final bill which will be prorated up till the closing account date. Understood and no issue with this. However, I selected to get e-statement and when I login - my Digi OCS is no longer working. I thought they're gonna send me paper statement, but didn't receive also. Today, got debt collector from 03-9106 1118. Didnt try to explain why she called, but she asked my name and after she heard my name, she hung up. I got angrier than angry bird in 0.01 second after she did that - so very unprofessional.

    I called back, but she just keep repeating hello as if she cannot hear me, or she would not pick up the phone, or if someone did pickup the phone they just wont say anything. Ughhh

    1. Send a letter to Ministry of Consumer Affair, MCMC, Bank Negara, Bursa Malaysia, and DiGi, and demand explanation.

  2. receive same sh!t also.. cibai Digi never send final bill, suddenly ask debt collector to get from me.. knn now cibai bangla to call me